Suzanne Schultz

Suzanne has a collaborative approach that seeks to position clients for success by using both internal and external viewpoints to uncover their unique problems.  She provides an objective, best practice-based perspective that allows you to reflect on current state and create innovative opportunities for improvement.  This customer-centric approach, along with proven change management techniques facilitates customer experience strategies and implementations that target results. 

 Suzanne has over 25 years of experience designing strategy, improving customer experiences, and consulting with corporate, midsize, and small businesses.  Her corporate leadership and sales excellence background forms a solid foundation to take business solutions from strategy to execution with proven ROI.  Suzanne’s work has supported many industries including insurance, banking, technology, homebuilding, and education. 

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Experience

• Fisher Management Partners – Customer Experience ​
  Senior Manager: 2022-present​
• Weber Associates – Business Strategy ​
  Senior Manager, 2021-2022​
• PS Consulting – Customer Experience & Business Strategy ​
  Principal Managing Consultant: 2009-2021​
• MI Homes – ​Customer Experience
  VP, Customer Experience: 2007-2009​
• Nationwide Insurance 
  Officer, Customer Experience/Sales Effectiveness 2002-2007​
  Director, Information Technology 1999-2002

Education

• Masters of Business Administration, Minor: Finance​
  Clarkson University, NY​
• Bachelor of Business Administration, Minors: Marketing & Management​
  St. Bonaventure University, NY​
• Certified PROSCI Change Practitioner​
  Miller Heiman Change Practitioner and Trainer

Representative Consulting Clients

• Covetrus
• Nationwide Insurance​
• ADP​
• Blue Cross Blue Shield​
• Otterbein University​
• Unisys Corporation
• Indium Insurance Brokerage​
• HUB International​
• M/I Homes​