Want improved customer order fill rates and lower costs? Our agile analytics approach helped a $3B building products manufacturer achieve both.
Modernizing Fulfillment
Our client faced a critical challenge: their legacy fulfillment system was causing inefficient routing, driving higher costs, while manual workarounds to address capacity constraints led to postponed deliveries and lost sales. We modernized their fulfillment logic, reducing driving distances while considering capacity constraints and prioritization rules to optimize service levels and delivery expenses.
Data-Driven Insights for Meaningful Results
The company’s prior method dealt with capacity issues by postponing delivery dates, which led to unfulfilled demand and potential lost sales. By combining our advanced analytics and a tailored problem-solving approach, we delivered a solution that offered a better outcome. This new fulfillment algorithm unlocked a reduction in driving distances while considering capacity constraints and desired prioritization rules to optimize service levels and delivery expenses:
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- Canadian Operations: Reduced 330k miles driven (8.9%) and unfilled demand by 9.8%.
- U.S. Operations: Achieved a 12% reduction in unfilled demand, which was prioritized over a slight increase in theoretical miles driven.
- Scalable Framework: Provided a foundation for future scenario planning and agile decision-making.
Strategic Benefits and Continuous Improvement
The results of these optimization efforts not only improved delivery effectiveness but also set the stage for continuous improvement. Our approach established an opportunity to pursue simulation-based “what-if” scenarios to optimize assortment planning, product location stocking strategies, and service levels, while preparing for seasonal variations and other potential fulfillment disruptions.
Why Choose Fisher Management Partners?
Our track record delivering strategic objectives and tangible benefits within tight timeframes makes us the ideal partner for your business. We combine data-driven insights with pragmatic solutions to deliver operational excellence.
Ready to improve your supply chain effectiveness? Let’s connect and discuss how our consulting expertise can help you achieve your business goals. We’re your Partner to Grow.
About Pete Beckwith
Pete Beckwith is a partner with Fisher and leads the Supply Chain Solutions Practice. Pete is a senior business advisor with a strong track record of identifying improvement opportunities and delivering measurable results. Known for his knowledge, tenacity, and people-first leadership, Pete creates environments where excellence thrives.
Over his 25-year career, Pete has worked with both large and mid-sized businesses, bringing a unique perspective shaped by his experience in consulting and as a senior supply chain executive at a Fortune 20 company. He has successfully led transformative projects across domestic and international markets, earning recognition for innovation, execution, and his ability to grow people and drive success. You can reach Pete at pete.beckwith@fishermp.com.